Course

Communicating By Phone, Email, And Online

By KnowLay

A professional course on business communication across phone, email, and digital channels. Learn to craft clear messages, manage tone and etiquette in written communication, and build productive professional relationships through effective multi-channel strategies.

Syllabus

Curriculum

27 chapters27 lessons2h 4m

    • How Channels Shape Client TrustVideo5m
    • Combine Warmth And Clarity TogetherVideo5m
    • Three Main Communication ChannelsVideo5m
    • Communicate Concepts Then Refer ProfessionalsVideo5m
    • Communicating Warmly Across Every ChannelVideo5m
    • Bring Warmth To Phone ConversationsVideo5m
    • Speak With Clarity On The PhoneVideo5m
    • Write Clear And Respectful EmailVideo5m
    • Reply Promptly To Show RespectVideo5m
    • Approach Video Calls ThoughtfullyVideo5m
    • Match The Channel To The MomentVideo5m
    • Protect Privacy And Confidentiality EverywhereVideo5m
    • Your Presence Is Your SignatureVideo5m
    • Choosing Between Phone And EmailVideo4m
    • Quick Reply Or Careful MessageVideo5m
    • Communication Myths And Risk SignalsVideo5m
    • Educate Then Refer To Licensed ProfessionalsVideo5m
    • Four Pillars Of CommunicationVideo5m
    • How Finn Communicated WellVideo5m
    • Communication Habits You Can UseVideo5m
    • Communication Concepts To RememberVideo5m
    • Discretion Protects Client TrustVideo5m
    • Communicating Across Channels Key TakeawaysVideo5m
    • Congratulations On Communicating With CareVideo5m
    • TestQuiz