Course

How to Track Client Retention Performance

By KnowLay

Enhance your business by mastering client retention metrics and strategies. Improve engagement and loyalty while boosting revenue through effective tracking techniques.

Syllabus

Curriculum

31 chapters31 lessons2h 17m

    • Winning a new client costs far more than keeping oneVideo5m
    • A Leaky Bucket Versus a Salon That Keeps Its ClientsVideo5m
    • What a Retention Tracking System Is Made OfVideo5m
    • The Retention Curve, Who ReturnsVideo4m
    • Measure Retention ClearlyVideo5m
    • Know Your Retention NumbersVideo5m
    • Track the First-to-Second VisitVideo5m
    • Watch Retention Over Time and by CohortVideo5m
    • A small rise in retentionVideo5m
    • Find and Save At-Risk ClientsVideo4m
    • Spot the Clients Slipping AwayVideo5m
    • Reacting to Lost Clients Versus Catching Them EarlyVideo5m
    • Win Back and Hold On to ClientsVideo5m
    • Lift the Retention RateVideo5m
    • The client you keep costs nothing to win again.Video5m
    • Make Retention a Living DisciplineVideo5m
    • Make Retention Everyone's JobVideo5m
    • Review Retention on a RhythmVideo5m
    • The Whole Curve, LiftedVideo5m
    • Win a client once, and you have a visit.Video5m
    • Retention-Tracking Mistakes to AvoidVideo5m
    • Chasing New Clients Versus Keeping the Ones You HaveVideo5m
    • How to Track Client Retention Performance.Your FirstVideo5m
    • Signs Your Retention Is ImprovingVideo5m
    • What Strong Retention Gives BackVideo5m
    • Retention Numbers Worth TrackingVideo5m
    • How to Track Client Retention Performance.PrinciplesVideo5m
    • Seal the leaks, and the clients you win will stay.Video4m
    • TestQuiz