Course

ACTIVE LISTENING HEARING WHAT TRULY MATTERS

By KnowLay

Enhance your consulting skills by mastering active listening. Understand clients deeply to build trust and create an open dialogue that's vital for their franchise journey.

Syllabus

Curriculum

27 chapters27 lessons2h 15m

    • Listening Builds Real Trust With ClientsVideo5m
    • Hear The Feeling Underneath The WordsVideo5m
    • Three Habits For Listening WellVideo5m
    • Listen Well And Refer WiselyVideo5m
    • What You Will Learn About ListeningVideo5m
    • Give Clients Your Full AttentionVideo5m
    • Hear The Feeling Behind The WordsVideo5m
    • Reflect Back What You Heard ClearlyVideo5m
    • Do Not Interrupt Let Clients FinishVideo5m
    • Ask Questions To Understand Not SteerVideo5m
    • Notice What Clients Leave UnsaidVideo5m
    • Let Silence Do Its WorkVideo5m
    • Careful Listening Is A Rare GiftVideo5m
    • Hearing Versus Listening For MeaningVideo5m
    • Waiting To Talk Versus Seeking To UnderstandVideo6m
    • Listening Myths And Risk SignalsVideo5m
    • Listen First Then Refer To ProfessionalsVideo5m
    • Four Pillars Of Active ListeningVideo6m
    • How Bella Really Listened To Her ClientVideo6m
    • Listening Skills You Can UseVideo5m
    • Key Listening Concepts To RememberVideo6m
    • Listening Honors And Protects TrustVideo5m
    • Today_s Listening Lesson In ReviewVideo5m
    • Thank You Well Done TodayVideo5m
    • TestQuiz