Course

HANDLING CLIENT CONCERNS

By KnowLay

Develop skills to handle client worries with empathy, turning hesitations into trust and open dialogue for effective franchise consulting.

Syllabus

Curriculum

27 chapters27 lessons2h 20m

    • A Thoughtful ClientVideo5m
    • Empathy Over DefenseVideo5m
    • Listen, Acknowledge, AnswerVideo5m
    • Help, Then ReferVideo6m
    • Goals for Handling Client ConcernsVideo5m
    • Start by Listening FullyVideo5m
    • Acknowledge the FeelingVideo6m
    • Answer at Concept LevelVideo6m
    • Stay HonestVideo5m
    • Never Pressure the DecisionVideo5m
    • Make No PromisesVideo5m
    • Refer With ConfidenceVideo6m
    • The Power of SilenceVideo5m
    • Defensive or CuriousVideo5m
    • Pushing or GuidingVideo5m
    • Myths and Risk SignalsVideo5m
    • Educate, Then ReferVideo5m
    • Four Pillars of TrustVideo6m
    • Dana Raises a WorryVideo5m
    • Skills to CarryVideo5m
    • Questions to Ask Before You RespondVideo5m
    • Where You Must ReferVideo6m
    • Key Takeaways on Handling ConcernsVideo6m
    • Showing Up With EmpathyVideo5m
    • TestQuiz