Course

How to Increase Membership Retention

By KnowLay

Discover why retaining members is crucial for growth and sustainability. Understand the costs of churn and learn effective strategies to keep your members engaged and loyal.

Syllabus

Curriculum

31 chapters31 lessons2h 19m

    • Retention Seals the LeaksVideo5m
    • Why Members Cancel Their MembershipVideo5m
    • A Member Weakly Held Drifts AwayVideo5m
    • A Membership That Leaks Versus One That HoldsVideo5m
    • Anchor Members With Real ValueVideo5m
    • Keep Members Feeling the ValueVideo5m
    • Keep Members Coming and Using ItVideo5m
    • Make Members Feel Known and ValuedVideo5m
    • Retain Through ValueVideo4m
    • Catch Members Before They DriftVideo5m
    • Spot the Signs a Member Is DriftingVideo5m
    • Reach Out and Win Drifting Members BackVideo5m
    • Win Retention in the First MonthVideo5m
    • Handle Cancellations With GraceVideo5m
    • Make Membership Worth StayingVideo5m
    • Make Retention a Lasting PracticeVideo5m
    • Build Retention Into the SalonVideo5m
    • Retention Mistakes to AvoidVideo5m
    • A Member Firmly Held Stays for YearsVideo4m
    • Loyalty Over SignupsVideo5m
    • Signs Your Retention Is StrongVideo5m
    • A Membership That Churns Versus One That CompoundsVideo5m
    • Increasing Retention, Start HereVideo5m
    • Retain the RelationshipVideo5m
    • The Principles of Great RetentionVideo5m
    • Keep Retention Strong for YearsVideo5m
    • Strengthen Membership Through RetentionVideo5m
    • You Can Keep Your MembersVideo4m
    • TestQuiz